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There are 2 billion adults worldwide who don’t have a bank account. That’s close to 40% of the world’s adult population. 350 million of them live in Sub-Saharan Africa. They are hardworking, young, connected adults that lack access to the traditional banking system. Fido is changing that. We are empowering individuals and entrepreneurs to take advantage of opportunities in Africa.
The latest innovation from Fido called Fido Score will shift power back to the people by empowering them to build and maintain a digital financial track record.
We build consumer products powered by a magical cocktail of real-time mission-critical machine-learning models, behavioural psychology, and financial engineering. We promote meritocracy, act quickly, commit, and worship data.
Ready for your next career move?
Are you sharp, motivated, and purpose-driven? We are looking for you.
Join us in our mission to make financial services accessible in Africa.
As the Head of Customer Experience, you will play a vital role in a fast-paced, data-driven, and technology-oriented environment that delivers globally competitive financial technology products. You'll provide leadership and direction to your team, focusing on shaping and optimizing end-to-end client experiences and customer journeys. Your primary responsibility is to strategize, plan, and execute initiatives that enhance our customers' experience while fostering alignment and collaboration with various department heads. You will lead efforts to ensure an exceptional, smooth, and user-centric experience across all customer touchpoints.
Qualification and Requirements